Hotel
- Please give the questionnaire to the receptionist when You leave the hotel. The evaluation of the questionnaires is made by the management.
- You can make a complaint to the Reception (ext.: 111) in connection with the cleanness, equipment, temperature of the room.
- In case of complaint relating to the staff please search the hotel managers. Its manners: personally, or telephone (ext.: 127).
Restaurant
- Please ask the waiter if You have complaint of the quality of the served food or drink.
- You can turn to the manager of the restaurant with your complaint in reference to the quality of the service. Its manners: personally, or telephone (ext.: 127)
- You can represent your complaint in the Book of Customers situated in the Restaurant.
In case of complaint, you can also turn to the following authorities as well:
Notary of the Local Government (Helyi Önkormányzati Hivatal)
Address: 3525 Miskolc, Városház tér 8. Telephone/fax: 46/512-700
Regional Branch Office of the National Costumer Protection Authority in Northern Hungary (Nemzeti Fogyasztóvédelmi Hatóság Észak-magyarországi Regionális Kirendeltsége)
Address: 3525 Miskolc, Városház tér 1. Telephone: 46/506-071, Fax: 46/506-072
Conciliatory Council operating with the Economic Chambers of B.A.Z. (B.A.Z. Megyei Gazdasági Kamarák mellett működő Békéltető Testület)
Address: 3525 Miskolc, Szentpáli u. 1. Telephone: 46/501-870